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Dynamics 365 Enterprise Edition is optimized for businesses with 250+ employees, offering the combined ERP and CRM functionality that larger organizations require. The applications in the Enterprise edition were based on the former Microsoft Dynamics AX and Microsoft Dynamics CRM Online products. 

There are three plans to choose from in Dynamics 365 Enterprise Edition: Customer Engagement Plan, Unified Operations Plan, and Dynamics 365 Plan.



Dynamics 365 Enterprise Edition also offers multiple types of subscription licenses, depending on the role of the user within the organization: Full User, Team Member, Operations Activity and Device.

Unified Operations Plan 

Includes Dynamics 365 for Finance and Operations, which delivers powerful financial, inventory, warehousing, transportation, planning and forecasting features all within a single app. Also comes with applications for Retail, Talent, and PowerApps. 

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Customer Engagement Plan

Includes all applications related to Customer Relationships Management (CRM): Sales, Customer Service, Field Service, Project Service Automation, Social Engagement, and PowerApps. This plan offers tiered pricing based on an organization’s user count.  

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Customer Service


Dynamics 365 Plan

Includes both Customer Engagement Plan and the Unified Operations Plan, encompassing the entire Dynamics 365 Enterprise Edition system.

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